Change of delivery address

[Mrgmarsh]

Hi there,

I ordered a broadband package today but it didn't give me a chance to specify a start date, or maybe I was just being a bit thick. 

But I'm not moving in for another three weeks, I wondered if I could change the delivery address for the equipment to my work address as that way I can be sure they'll be somebody there to receive it. 

I could find a way to do this in any of the communications I've received.

Many thanks. 

[newapollo]

Hi @Mrgmarsh 

You could try calling the pre-installs team on 08000521734.

I'm not sure if they can change delivery to a works address but they should be able to change it to your current address.

Failing that you will need to contact Yodel.

[Zoie_P]

Hi Mrgmarsh, 

Thank you for taking to post and welcome to our forums 🙂 
Sorry to hear about the address mix up, have you been in touch with our team as per @newapollo's advice? 

Keep us posted and we can assist further if not.

Zoie

[Mrgmarsh]

Hi,

I haven't had a chance yet, I'm at work. I was hoping there'd be a way to do it on line. Do they have an email address?

[Travis_M · Accepted solution]

Hi @Mrgmarsh

Thank you for your reply

Our pre-install team do not have an email address unfortunately, when you are available to give them a call they will look to get this sorted for you although I am not too sure they'd be able to change your delivery address to a different one but they will be able to clarify this on the phone.

Regards

[Mrgmarsh]

All sorted thanks.