When you want your credit score to be changed as inevitable poor credit (from just cancelling direct debit and not the account) stops you from getting everything you want. The email address you need to email will be:
Make sure you write it down.
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But as I said I really do not see any reason to phone or web chat when my request is simple. Change my package as requested or I will just give up and close the account
Which email address is that?
Your request may be simple but you have been advised the ONLY ways to effect what you want.
BTW What do you have to do to close the account? Answer already provided.
If you think calling VM is such a hardship, how are you going to cancel your account?
And then, just wait until you get the packaging (Note to VM, don't send 6 packages to send 3 items back, that's just weird!) to send your equipment back to VM. Being told to call VM makes you this angry, then putting that monster of a box...thing together will have you calling the police in the state it'll leave you in.