on 05-11-2021 17:15
I'm trying to apply VM/O2 volt benefits to my account. After speaking with O2 they claim the addresses don't match and that I'll need to update them. Our street name has "St." in it and my O2 account only lets me change this via a postcode check which excludes the '.' and apparently this is enough to throw off the link between the two accounts and block my volt benefits.
I can't seem to find any way to update my billing address on my VM account to exclude the '.' to apply my volt benefits. Is this even possible?
on 05-11-2021 19:50
Hi Toulio,
Thanks for posting and welcome to our community 🙂
I'm sorry to see that this is causing an issue with your Volt benefits.
So I can help I'll need a few more details from you, I've popped you over a private message (purple envelope, top right hand corner)
Alex_Rm
16-01-2022 00:52 - edited 16-01-2022 00:55
Hi Alex I have same issue as in o2 my address shows as 3-2 “street name” St. whereas in virgin media as 3/2 “street name” Street. Will it be possible to change this in o2 so that addresses match?
on 16-01-2022 08:30
Thanks for your post on our Community Forums @gcon96, and a very warm welcome to you!
I'd be happy to assist you, check out the purple envelope in the top right hand corner for a private message from me
Kindest regards,
David_Bn
on 19-01-2022 12:40
Hi gcon96,
Thanks for posting and welcome to the community!
As David is currently off I will take over through PM.
Thanks,
on 19-04-2022 14:24
I have the same problem (i.e. the address that Virgin Media uses differs from the one O2 uses, so Volt benefits are blocked). Any help or advice on how to tackle this issue gratefully received.
on 19-04-2022 16:33
Hi @neil2022,
A warm welcome to our Community Forums and thanks for your post.
I am sorry to hear this is causing an issue when activating your Volt benefits.
I'll be more than happy to look into this for you.
Will pop you a PM now so we can confirm some details and take it from there 🙂
Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.
Cheers
on 26-04-2022 13:34
on 26-04-2022 15:43
Hi @Lorbat thanks for your post here in the community - I'm more than happy to look into this for you.
Please expect a PM from me to arrive shortly and respond when you can!
Many thanks
on 08-06-2022 18:44
I have the same exact problem. Could you help me too please?