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Cant reset my virgin media password

Kathn92
Joining in

I can't reset my virgin media password I click on forgotten password I follow the link sent in email.. but no matter what I put in it tells me that I can't have that password choose another one I've been trying to access my account for ages 

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1 REPLY 1

Robert_P
Forum Team
Forum Team

Hello Kathn92

 

Sorry to hear of the problems resetting your MyVM password, we understand the concern this can cause and appreciate you raising this via the forums. Welcome to the community.

 

Is there a particular reason you're looking to change the password? Did your previous password stop allowing access? If so, do you get any error messages?

 

Is this via the app on a mobile device? Have you been able to try via a browser on a laptop or PC to see if it is possible this way? Let us know as we're happy to reset this for you via a Private Message.

 

Rob