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Zami
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Cant register to My virgin media shows no error massage either

Hi, I have been trying to register in to the my virgin media for 2 days now and no luck, wierdly it shows no error massage either. So what happens is after i fill up the info and the captcha and press register, the page simpley flickers once, doesn't even reload it just flickers the captcha gets undone but all the other info rmains as they are thats all that has been happening, am i doing anything wrong or is there any ongoing issue with the registration?

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Re: Cant register to My virgin media shows no error massage either

Hi Zami,

 

Welcome to the community forums and thank you for your post. We are sorry to hear you are having the issue with registering your account, have you tried registering on an alternative browser/device at all? If not we would advise giving this a go. Please keep us posted if you are able to give this a try.

 

Many thanks,

 

Louis

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Zami
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Re: Cant register to My virgin media shows no error massage either

I tried from my phone does that as well does that count?

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Re: Cant register to My virgin media shows no error massage either

Hi Zami,

 

Just to confirm is this the only device or browser you have tried?

 

Many thanks,

 

Louis

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Zami
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Message 5 of 7
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Re: Cant register to My virgin media shows no error massage either

No I tried on my pc on Opera browser, and I tried on my phone with Google and Safari browsers

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Re: Cant register to My virgin media shows no error massage either

Hi Zami, 

 

if this is the case we would advise trying this again in 24 hours. If the outcome is still the same we will escalate this further.

 

Many thanks,

 

Louis

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Zami
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Re: Cant register to My virgin media shows no error massage either

Ok

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