Menu
Reply
  • 7
  • 0
  • 0
Jacklyn93
Joining in
221 Views
Message 1 of 5
Flag for a moderator

Cant register new account

So I have transferred my old account to my ex and have started a new contract for my new house. When I try create my account it just refreshes the page as if nothing has happened.

Also for him to create his account now that the transfer is done will i have to delete my account because it still lets me log in and see the bill or do i give him the log in details instead?

 

Any help would be appreciated.

 

Thank you.

0 Kudos
Reply
  • 667
  • 27
  • 38
Forum Team
Forum Team
202 Views
Message 2 of 5
Flag for a moderator

Re: Cant register new account

Hi Jacklyn93, thanks for the message. 

 

We recommend that you log in and change the email in the profile section. We will also be able to delete the account with help from the IT team. 

 

Kind regards 

Chris. 

0 Kudos
Reply
  • 7
  • 0
  • 0
Jacklyn93
Joining in
184 Views
Message 3 of 5
Flag for a moderator

Re: Cant register new account

Ok ill try that thank you.

 

Also will he get the account for the same price as we used to have because it says when i log in the monthly cost, which is not what we were paying. Or is htat before the discount is applied?

 

Thank you

0 Kudos
Reply
  • 667
  • 27
  • 38
Forum Team
Forum Team
182 Views
Message 4 of 5
Flag for a moderator

Re: Cant register new account

Hi Jacklyn93

 

Can you confirm if you have received the new contract as this would include the break down. 

 

Kind regards 

Chris. 

0 Kudos
Reply
Highlighted
  • 7
  • 0
  • 0
Jacklyn93
Joining in
181 Views
Message 5 of 5
Flag for a moderator

Re: Cant register new account

No we haven't got a new contract yet. Im trying to call instead but waiting for him to remember his password

Thank you though
0 Kudos
Reply