Cant log in

[KatCo]

Good morning,

I had to changed my virgin media tv account due to a password leak. All done. Said it was successful, but when I log in it says my email/password is incorrect. My password isnt incorrect, nor is my email. I am using the email its telling me to use but I just cant log in. Can someone help me please?

[Kath_F]

Hi KatCo, 

Thanks for your post and apologies to hear you're having an issue with logging in. 

We can certainly check this out for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,