on 13-06-2022 10:35
I have just come off the phone to retentions and been offered a new deal/18 month contract which Im happy with.
Ive had my new account summary emailed through then got a text to view and consent to my contractual document but when i type in my name and do the verify bit and hit go it just brings up the same page with my surname scored out in a red line.... so I cant confirm the new contract.
Ive tried it on my laptop aswell and still get the same issue as below... any help!
on 11-07-2022 20:10
hi, the full name including title was caspatilised, and no it didnt work.
, just tried it again and still nothing
on 12-07-2022 08:29
Hi there @Kitobi
I'm so sorry to hear that you are still facing this issue and thank you trying the other fixes for us!
A big thank you to @newapollo too for their help so far!
I'm going to pop you a PM so we can take a closer look into this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thank you.
on 17-07-2022 08:55
Hello, I'm having the same issue. Is there a known solution?
Thanks.
on 17-07-2022 11:37
Hi @kalyazin
Thanks for posting on our community forum and a big warm welcome with this being your first post!
I am going to drop you a private message now to collect some more information, please keep an eye on your inbox.
Regards
on 29-07-2022 15:47
I'm having this exact issue and have tried everything listed here - nothing has worked. Are there any other solutions?