Cant access new account

[ReeceVidamour]

Hi,

Ive just moved house and move my VM broadband with me. I have been given a new account number, however my old account is still linked to my email, so I’m not able to register/access my new account.

[BenMcr · Accepted solution]

You shouldn't need to register your new account - once the house moves completes your existing My Virgin Media details should link to your new account.

If that's not happened then Virgin Fibre support can fix it.

[Gareth_L]

Hello ReeceVidamour,

This is something we can fix from here 

We just need to ask if the Broadband at your new home is activated now?

Gareth_L