Cant access my account

[Marshall1]

I sold my iphone and dont have access to the icloud email or number which is linked to my account, this is a new broadband account that was due to be paid last week. I can't get access to the account at all.

I spoke to a bot first, next an agent who decided the filthy scottish accent was all too much and hung up the call..

finally the hour long test on the phonetic alphabet to get the email changed : Grade : F

what next?

[Ilyas_Y]

Hey @Marshall1, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with access to the account and also the poor communication.
I will surely help you gain access back to your account.
I will invite you to a private chat so that we can assist further.
Watch out for the purple envelope inviting you in.

Kind regards.

[Ilyas_Y]

Hey there, I'm glad we were able to assist today and resolve the query.

As always - reach out to us if you ever need anything 🙂

Kind regards.