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Cannot verify email

mishan
Joining in

I receive an email to verify my email and finish setting up my account - every time I click the link, it says it has expired. I then try to resend the email and the same thing happens. Was hoping to receive some help in order to get my account up and running.

Thank you. 

3 REPLIES 3

Ilyas_Y
Forum Team
Forum Team

Hey @mishan, thanks for reaching out to us and a warm welcome to the Virgin Media community forums. 👋🏼

I am sorry to hear about the issues with the email verification for MyVM.
I will assist you on this and get the help / support needed.

I will send a private message to further assist.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ilyas_Y
Forum Team
Forum Team

Thanks for speaking with us today @mishan on the VM forums. 👋🏼

I'm glad we have been able to sort out the issues with the My Virgin Media email verification.
We have also raised your request in relation to the customer address portal - as advised it can take 48 hours.

Reach out to us if you need anything else and we will assist.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ilyas_Y
Forum Team
Forum Team

Thanks for speaking with us today @mishan on the forums. 😇

I'm glad we have been able to assist and get the address updated on the system.
As advised - reach out to us for any other queries and we will assist.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs