on 03-08-2021 22:52
Hi,
I just started using Virgin Media and tried to setup an My Virgin Media account. I received an email asking me to verify the email I used but the link expires. I requested for resends of the verification links many times but all the links expired at the time I received the link. I had seek help from VM online chat as well as over the phone but both staff cannot solve the issue. Can someone here help?
Thanks,
WHUI
on 04-08-2021 08:27
Thanks for your post on our Community Forums and a very warm welcome to you @WHUI
Can you please confirm if you've been able to log into the My Virgin Media account using the E-Mail address you registered with the My Virgin Media account?
Kindest regards,
David_Bn
on 04-08-2021 09:12
Dear David_Bn,
Thanks for your reply. No i can't, it says I haven't verified my email yet.
WHUI
on 04-08-2021 09:38
Thanks for confirming, let's take a look into this
Check out the purple envelope in the top right hand corner for a private message from me
Kindest regards,
David_Bn
on 26-07-2022 18:26
Please help I have this same problem.
on 26-07-2022 18:39
I was told because my email address contains a special character, then I use another email address. It took 2 months for virgin media to solve the problem
on 26-07-2022 18:49
That's really disturbing.. 2 months!!!??
on 26-07-2022 18:57
on 26-07-2022 20:11
Thanks. Hope he comes to this thread
David_Bn
on 27-07-2022 08:23
Hi bosunjohnson,
Thank you for reaching out to us in our community and welcome back, I can see you are already in a private chat with one of my colleagues, please keep the conversation there.
Regards
Paul.