on 04-02-2023 13:17
Hi Molly,
I'm experiencing a similar issue where there is nowhere to update my profile to switch to ebilling - please can you update it for me?
Thanks
C
on 04-02-2023 15:39
Hi ChloJo1
Thanks for posting and welcome to the community.
Please see here for the steps when you're signed in to the online account;
• Click on the Settings tile.
• Click on Account Details.
• Scroll to Communication Preference and click Edit.
• Select "eBills, email, text" from the dropdown menu.
• Click Update.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 05-02-2023 14:02
Hey,
this option is selected and has been selected since we started our contract, however we are still receiving paper copies monthly and being charged for this.
on 05-02-2023 16:13
Hi ChloJo1,
Thank you for reaching back out, so I can help further I will send you an invit into a private chat, once received please click on the purple envelope to accept.
Regards
Paul.