Cannot sign up for an account

[jaimeshm]

Hi, last month I took out a new broadband contract with Virgin, but I cannot create an account.

I have tried the following links:

• https://www.virginmedia.com/my-virgin-media/register
• https://my.virginmedia.com/create-profile/register

I get the messages "We're sorry to see you go" and "Now you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media."

I used to be a customer >5 years ago, so perhaps my email address is associated with an old account on the Virgin back-end systems.

[Martin_N]

Hi jaimeshm,

Thank you for your post and welcome to the community. 

I'm very sorry you've had issues with creating an online account.

I am happy to look into this for you. I will private message you to get some details. 

^Martin

[jaimeshm]

Just in case other people have the same query, @Martin_N replied saying "You need to be fully installed before being able to register an online account."

I was confused because the welcome emails say that I need to register to track my order, view billing, or change the installation date.