I have the same problem as a hundred users on this forum, I try to login and site tells that my credentials are incorrect(yet they have been saved and didn't change from that time).
I try to reset password - it says that my login is incorrect which is my email and it's correct.
Ok, I try to remind me of my login and page tells me "Oops, something's broken" after I enter my last name, acc number and area code from the bill.
From the number of threads, I fond here it looks like it could only be solved by PMing some from Virgin to sort this out.
