Cannot register for my new Online Virgin Media account

[Vincent2525]

I have a new Virgin Media broadband account. However I cannot register for a new online account. I get the following message. I had been with Virgin Media previously many years ago.

"We're sorry to see you go. Now you've left us, we've closed your account and you can no longer register for My Virgin Media"

[Reece_MH]

Hi @Vincent2525,

Thanks for getting in touch and welcome to our Community Forums.

I'm really sorry to hear you're having some trouble with registering for My Virgin Media. I'm going to need to collect some more details from you so I can assist further. Please look out for my PM in the top-right corner, it will look like a purple envelope.

Cheers,