Cannot register for My Virgin Media Account

[syclone28]

Hi,

I am having similar issues with other users. I am trying to register my email address having joined Virgin Media two weeks ago and I still can't create an account due to the DEF01 error.

I see others have managed to have their registration fixed via IT. Can someone please help do the same for me? My email has never been associated with Virgin Media before. I need to adjust the parental settings and direct debit so please help.

Thanks. 

SY

[memike]

Hi Sy

im facing the same issues with only 2wks into service. i hope this is not a reflection of things to come

only today somebody from tech support has private messaged me on this community and told me a ticket has been raised for someone to look into the issue.

fingers crossed you hear from someone soon 

michael

[syclone28]

Thanks Michael that is good to know. Just so shambolic as to how a basic feature doesn't work, doesn't give me a good impression so far.

Hope they come back to me sook in that case. 

[vickyyivs]

has any one got this fixed. it seems a horror to me for registering the account.