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Cannot register a virgin media account, please help

I have tried several times but I am unable to register for a virgin media account. So I can't view my bills online. Please help. I need someone from virgin media to look into this matter so I use a online account.

Regards
David 

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Re: Cannot register a virgin media account, please help

Good Afternoon columbo1

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see that you've been having issues registering for your self-care account.

 

What issue or error message do you encounter when you try to register the account?

 

Kindest regards,

 

David_Bn

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Re: Cannot register a virgin media account, please help

I have tried several times but I never get any further than this;- I input my surname, my account number, my Area Ref, my email Address, my password, I answer my security questions, the issue is I can't click the submit button because it is greyed out, so I am unable to click it to complete my registration. So I am unable to manage my virgin media account online, I am unable to view my virgin media bills online.

Please Help

Thanks 

David 

 

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Re: Cannot register a virgin media account, please help

Thanks for getting back in touch Columbo1, 

Have you tried doing this on another device or another browser? 

Have you cleared your cache and cookies? 

Emma_C - Forum Team
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