Cannot login to my virgin media account

[Aizen]

Hi

When i try to login to my Virgin media account via the website it accepts the username and password but then hangs on the logging in screen. I have tried chrome as well as opera but the same issue.

I have always been able to access my account but it has been several months since i last logged on.

Could  someone advise?

[Aizen]

Hi Tom

The only difference between my desktop and laptop are the OS.

Laptop on Win7, desktop in Win10

I was thinking the laptop could be the issue but no other website i use has the same problem as myvirginmedia.

Regards

[John_GS]

Hi @Aizen 

Can you try and update the device to the latest software and let us know if you're able to log in?

Kind regards,

[Aizen]

Updated but still no luck logging in.

I have a few questions about my account relating to a price increase.

Can i talk to someone about this or should i start i new thread?

[John_GS]

If it's to discuss any increase you'll need to call us on 150 / 0345 454 1111 or use Whatsapp - +447305 327 112 

That would also suggest a device issue then I'm afraid as every other device you're able to log in no problems.

Best wishes,