Cannot log into my new account

[Cyril818]

Hi there,

I moved from Bristol to  London this summer and my contract in Bristol was terminated and I started a new contract (with a new account number) at the place where I live in London.

I could not log into my new account when I log in using my email address since it directs me to my old terminated account.

This cause serious problems for me since I could not know my bills each month.

Please help me to sort this out. Thank you for your time.

Best regards,

Guangyao (Michael) Ren

[Ashleigh_C]

Hi there @Cyril818

Thank you so much for your post and welcome back to the forums, it's great to have you. 

I'm so sorry to hear that you are facing these issues with your My Virgin Media Account! 

I'd be more than happy to take a look into this for you via a PM, I'll pop one across now. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.