Cannot leave virgin as systems down?

[Spottzy]

Hey, anyone trying to cancel your services today to be told, ah we can’t process your cancellation as our systems are down, call us back in a couple of hours. 

It seems they can access every other part of my account, just not the cancellation part. 

Is this just a ploy to stop me cancelling?

[Client62]

Cancel by signed for letter, the address is in the link below, 

this also avoids suffering every avoidance trick of the offshore Customer Support team.

https://www.virginmedia.com/help/cancel-virgin-media

[Nialli]

I was given a similar reason and was told told they’d call me back. And the next day they actually did! Whether Virgin’s systems are down or it’s a delaying tactic doesn’t matter - it seriously undermines their credibility as a technology company. 
Can you try cancelling online? https://www.virginmedia.com/support/help/broadband-tv-and-landline?openExternal=true

[Kain_W]

Hi Spottzy.

Thanks for your post and welcome back to the community.

Many apologies for the issues faced, was this call from today?

Regards,

[Spottzy]

Hi Kain,

Yes, the call was today, but no more action needs to be taken as I’m now resolving an earlier issue. 

Thank you