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Jade4526
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Cannot create online account

Hi

evertime I try to register my account online I get this message

Sorry!

We are not able to set up your my Virgin Media account at the moment. Please try again later, or you can also set up your my Virgin Media account at the time of your broadband installation. We are looking forward to connecting you to your superfast broadband.

every answer I’ve found hasn’t fixed the problem. This has been happening for months. Can someone help?

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Forum Team
Forum Team
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Re: Cannot create online account

Hi Jade4526,

 

Thanks for posting and welcome to the community 🙂

 

Sorry for the delayed reply and the online account issues.

 

I'm gonna drop you a quick PM so I can get some further details, as this maybe an IT issue, from the error message you're getting.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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