We had VM broadband installed in August. My daughter uses the internet
Engineer didnt bother to tell us about child lock.
2 days later, found certain sites were child locked.
Tried to create an online account, go through all the creation forms, get to the turn off child lock bit, change them to off, click continue, receive an error message:
I used web chat, who said they could turn off child lock (takes 24 hours to process), but would have to speak to phone team to sort the online account problem.
I called the team who said "we are aware of this, we have escalated this it will take 72 hours". I asked them to call my daughter when it was done as she is the one using the internet, this has never happened. She does not live with me full time so it makes it difficult to rectify/test issues with the internet
Well it is now a month since broadband was installed, I still cannot create an online account despite it emailing to say "i have turned child lock off", well it really isn't.
I am unwilling to sit on the phone line for another 2+ hours like last time, we've waited a month....
Re: Cannot create online account/turn off child lock
a month ago
And the answer to that is no... still same error message
We are not able to set up your my Virgin Media account at the moment. Please try again later, or you can also set up your my Virgin Media account at the time of your broadband installation. We are looking forward to connecting you to your superfast broadband.