My wifi went off earlier today for about two hours, and when it came back on the telephone now works. It has a different dialling tone, but I guess this is because it is VOIP. The installations engineer told me it usually takes 10 mins, but occasionally an hour or so. He was supposed to call back an hour or so later to check if all working, but didn't show. I'm not sure he fully knew what he was doing, as he fitted the wrong box without a mains connection initially, and had to change it. He seemed very vague on the poor internet speed, and said it would get better in an hour or two!!
My Wifi is very erratic, and I now have an engineer booked for next Monday. Virgin have identified that there is an installation fault somewhere.
I spent a lot of time today again with chat, with the care team, with billing (£50 incentive offered and not added), and with Technical to try and sort out the log-in problems, and it is not resolved, as they were unable to do so either. It has been elevated to the I.T. team, and I've been told it could take some time to resolve, but at least it is hopefully being sorted - eventually.
Just hope the erratic internet speed is sorted quickly and efficiently - it can be anything from 107mbps down to 0.55mbps within seconds. It's up and down quicker than the lifts in Harrods!