Cannot create a virgin media account

[Coleridge88]

I’m trying to set up my virgin media account. I got to the Verify email stage, but that link sent on email isn’t working. I try everything from changing passwords or even the whole process again. I even get messages where the account number is it recognised. Cannot get hold of anyone through the phone lines so any help here would be appreciated.

thank you 

[Natalie_L]

Hi Coleridge88, 

Welcome to the Community and thank you for posting.

I am very sorry to hear you are experiencing issues with the verification of your online account, we will be able to help. 

I will need to clarify some information on our side so I will pop you over a private message now. This will be available via the purple envelope on the top right of this page. 

Speak soon,