cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot access my virgin account

Angeo
Tuning in

Thankyou ..I changed e mail in the summer ..I logged in using my old e mail as it requested then to set a new password which I did ..but it can't be sent as I no longer have this old e mail..I am getting nowhere and just can't log in ..can someone please advise me .thankyou 

 

2 REPLIES 2

Ilyas_Y
Forum Team
Forum Team

Hey @Angeo, thanks for reaching out to us on the Virgin Media forums.

I'm sorry to hear about the issues with the Virgin Media online account 😞
I will assist you on this and get this resolved for you.

Watch out for the purple envelope inviting you in to a private chat.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ilyas_Y
Forum Team
Forum Team

Thanks for speaking with us today @Angeo.

I'm glad we have been able to resolve the matter quickly as we did.
As always - reach out to us fi you ever need anything and we will happily assist!

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs