on 04-01-2023 12:24
Thankyou ..I changed e mail in the summer ..I logged in using my old e mail as it requested then to set a new password which I did ..but it can't be sent as I no longer have this old e mail..I am getting nowhere and just can't log in ..can someone please advise me .thankyou
on 04-01-2023 14:52
Hey @Angeo, thanks for reaching out to us on the Virgin Media forums.
I'm sorry to hear about the issues with the Virgin Media online account 😞
I will assist you on this and get this resolved for you.
Watch out for the purple envelope inviting you in to a private chat.
Kind regards,
Ilyas.
on 05-01-2023 16:07
Thanks for speaking with us today @Angeo.
I'm glad we have been able to resolve the matter quickly as we did.
As always - reach out to us fi you ever need anything and we will happily assist!
Kind regards,
Ilyas.