Cannot access email app - will not allow me to add new address

[ds0810]

I have been trying for a few days to access the page on the website where you can manage your email addresses. The page constantly says it is broken so I cannot get into the page which list the email addresses.

Struggling to get through to anyone at Virgin to help

[Martin_N]

Hi ds0810,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having on our site. 

To confirm are you trying to do this via your online account: virg.in/myVM?

^Martin

[ds0810]

Yes that’s right. Just keep getting error page

[Martin_N]

Thank you for that. What I will need to do is take a look over you account. 

I am unable to locate this so I will private message you so we can look into this. 

^Martin

[ds0810]

Still not resolution to this issue 

[Natalie_L]

Hi ds0810, 

Thank you for getting back in touch. 

I have taken a look from our side and can see that my colleague is currently assisting you via private message. 

They have responded to your message from today 🙂 

Thanks 

[ds0810]

Two weeks now and still no resolution. Apart from being told they need more time no contact 

[Sofia_B]

Apologies about that @ds0810. 

I can appreciate this is frustrating and we apologise for any inconvenience caused. 

I've just checked in on the ticket for you and I can see this is assigned to a member of the IT team currently who will be working on getting this resolved for you.

Thanks, 

[ds0810]

Still not resolved. Seems that Virgin are happy to take money every month but not help a customer of over 20 years