Cannot access any pages on Virgin

[Shakyyleg]

Hi,

Whenever i try to navigate to any webpages on my account i get errors stating the webpage does not exist. The links that i have tried to access are Upgrades, Volt etc.) I also get Bad requests errors rather consistency as well.

This is making altering my account online almost impossible as little to no webpage is available to open for me.

Thanks

[newapollo]

Hi @Shakyyleg 

I often have problems navigating the VM webpages, especially if using Chrome

It often works by clearing browsing data, or opening an incognito window,  however if I use a different browser such as Edge, Firefox or Safari then I generally have no issues.

[David_Bn]

Thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the difficulties you've faced navigating through web pages on our services.

Can you please confirm if you've been able to try alternative browsers, as per the advice from @newapollo?

Kindest regards,

David_Bn

[Shakyyleg]

Hi,

I have tried this before with both incognito mode and safari.

I get to the same point on both browsers before i get webpage errors again.

THanks

[Kain_W]

Thanks for the response Shakyyleg,

Also just to clarify, have you tried clearing the browsing history/cache for this issue?

Let us know,

[Shakyyleg]

Hi,

Yes i have tried clearing both of these and it does not help the issue.

Thanks

[Kain_W]

Right okay.

Is this happening on all devices too or has only one been tried?

Cheers,

[Shakyyleg]

Hi,

I have tried this on my phone, laptop and PC.

My phone would be safari, laptop was Firefox and PC was Chrome.

I got the issue with all of these devices.

Thanks

[Kain_W]

No worries, to investigate this I've dropped you a PM to discuss. 

You'll find this message within the purple envelope icon.

Many thanks,