Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Cannot access Billing page

ian_rs
Tuning in

on ‎05-01-2022 12:29

I cannot access the Billing page to make a payment. It did get through to the payment page but then froze with the Virgin Media symbol rotating (and not uploading).

4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

on ‎05-01-2022 12:43

Hi @ian_rs 

It looks like the web site is having a few problems at the moment, even the help section for billing and payments. 

You can either try again later or you can call 0800 064 3777 to make a payment. You'll need Your Account number and area reference number which you'll find on your bill.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Travis_M
Forum Team (Retired)
Forum Team (Retired)

on ‎05-01-2022 14:54

Hi @ian_rs

 

Thanks for posting on our community forum!

 

Are you able to access your bill now and make the payment? 

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
0 Kudos

ian_rs
Tuning in
In response to Travis_M

on ‎05-01-2022 16:31

Travis_M

I get as far as Make A Payment (after a long pause and now it is sitting on the payment page still with the Virgin Media logo scrolling around.

Ian

0 Kudos

Travis_M
Forum Team (Retired)
Forum Team (Retired)
In response to ian_rs

on ‎05-01-2022 18:57

Hi @ian_rs

 

Were you able to make a payment using the number provided above?

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
0 Kudos
Top