Cannot access Account

[Jojo6464]

Hello

i have been unable to access my account for quite some time now, my email address is the one I receive my Virgin Media bills to, which I understood was my username.

I’m going round in circles with the username not being recognised or the password, I cannot reset the password, the security question is coming back as incorrect.

If anyone out there can help please.

Thanks 

[Gareth_L]

Hi Jojo6464

Sorry to hear this 

Normally we ask you to try this way and that way 

But you have already done as much as you can 

I can take a look form here 

I will need to send you a private message to pass security first 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L