cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot access 2 accounts with same email address

cicerokei
Joining in

I have used same email to register two different addresses with two different accounts. One for my family and one for my tenant.  When I log in, I can only assess only one of the account.

Can I assess two accounts with same email?

Or how can I change the email log in for the 2nd account? 

It is urgent as I also need to change the payment method ASAP. 

Thank you.

3 REPLIES 3

Gareth_L
Forum Team
Forum Team

Hello cicerokei.

Thanks for your post.

It would only be possible to register one account for an email address.

I am guessing the tenant is at the same property? if so then it would not be possible.

If the tenant is at a different property, Then it would be possible to use an alternative email address for that account.

Gareth_L

cicerokei
Joining in

Currently both account are registered to same email address.

How can I change the new one to another email address?  Should I give you my account number here?

 

Hi cicerokei,

So I can get a few more details from you I've popped you over a private message.

Alex_Rm