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Zaphod_B
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Cannot Register for 'My Virgin Media'

Hi,

First post in a long while (returning customer after 6 years).

As the post title says, despite entering my surname, account number and area, I cannot seem to register to access 'My Virgin Media'.

Any suggestions?

Cheers, Zaph

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Forum Team (Retired) Kath_F
Forum Team (Retired)
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Re: Cannot Register for 'My Virgin Media'

Hi Zaph, 

Thanks for your post and apologies to hear you are having this issue. 

Checking things out at this end I think I know what the issue is. 

Can you try registering again only for the surname, leave the 's' off 🙂

For the account number, add a '0' in front too. 

Has this allowed you to register?

Let me know.

Thanks,

Kath_F
Forum Team



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