Cannot Access to MyVM Account Due to Typo in Email Address during Registration

[harry_hch]

I used my correct email address when I signed up for Virgin Media, therefore I can receive my contracts and e-bills.

However, when I tried to sign up for MyVM using my account details, I made a typo in my email address, therefore I cannot access MyVM at all.

I cannot confirm MyVM account as the email address does not exist, and I cannot change MyVM account email address as I have not yet confirm it (which is not possible).

Anyone can help here? Thanks.

[Ilyas_Y · Accepted solution]

Hey @harry_hch, thanks for reaching out to us.

Sorry to hear the troubles you're having with My Virgin Media.
We can definitely get this sorted out for you.
I will send you a private message - watch out for the purple envelope 🙂

Kind regards.