Cancelling

[Darrianorebela]

Virgin are preventing me from cancelling my subscription. 

I have phoned 6 times each phonecall lasting over 2 hours. Each time I never get speak to anyone, the chat is exactly the same I get a message saying I'm in the queue but, no response. 

Is there some agency I can speak to as VM have increased my charges by 50% and I can no longer afford this.

It just shows in this pre recession that  they couldn't give a monkeys about their customers only care about money. 

[Anonymous · Accepted solution]

say this is what happens at the end of the contract,

takes forever to get through and even then they hardly budge on price (compared ro mew deals)

try leaving via whatsapp or await a mod here to reach out

[Lee_R]

Hi Darrianorebela, thanks for posting and welcome to our community.

Sorry to hear you've been unable to cancel your service.  I would like to take a closer look on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R