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Cancelling

Milstee
Just joined

on ‎22-06-2022 10:24

How do I cancel my broadband ?

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2 REPLIES 2

Anonymous
Not applicable

on ‎22-06-2022 12:22

See https://www.virginmedia.com/help/cancel-virgin-media 

Customers often complain that the phone route is frustrated by VM agents unwilling to process the cancellation so you may prefer the postal route via recorded delivery. 

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Adri_G
Forum Team (Retired)
Forum Team (Retired)

on ‎22-06-2022 14:47

Hi Milstee,

Thanks for posting and welcome to our community, although we're sorry to hear you wish to leave. 
Could you please, try and reach the team at 0345 454 1111 or via WhatsApp at +447305 327 112 so the team can process the cancellation for you? I'm afraid we're unable to process cancellations here from the forums.

Please, pop back here to let us know how you are getting on with this or if you need further support.
Happy to help.

Adri
Forum Team

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