Cancelling

[bulldogwilson62]

I agreed to a new contract for tv and broadband on 7/01/2022. by telephone.

An hour later I decided to cancel it, and also cancel my existing out of contract package.

The guy I spoke to, couldn't speak English very well, (but I think) he said he cancelled my packages.

I wasn't very confident, so I called again, 08/01/2022 and spoke to another guy who said my account/contract/package was still live, and not cancelled, so he said he cancelled for me, and I would get a confirmation email. I did not get an email...

I rang again, 08/01/2022 spoke to a guy called Darni, who told me my account still had not been cancelled, but he HAS cancelled it, and I would get an email confirming it. I did not receive an email, and my account tells me the new contract will come into pay 11/01/2022.

Can someone please help me cancel my contract? This is ridiculous!

[japitts]

I've never known any cancellations have emailed confirmations... Forum staff can't action cancellations, but may be able to advise whether your 30days notice has been triggered or not.

[bulldogwilson62]

Thank you, right now any feedback regarding my 3 cancellation requests from VM would be welcome!

I'm frustrated that I was told twice by VM call centre staff, that I would receive a confirmation email.

Therefore I'm still unsure if anyone has actually activated my cancellation.

[Zoie_P]

Hi Bulldogwilson62,

Thank you for your post and welcome to the forums. 

We cannot cancel via this platform and please do not send unsolicited messages to staff.

I can however check to see if your disconnection was processed for you when you requested it last time.

I will pop you over a private message.

Zoie

[Zoie_P · Accepted solution]

Thank you for messaging with me bulldogwilson62,

I am glad I was able to clear this up for you 🙂 

Please if you have any questions or issues let us know and we will do our best to assist you 🙂 

Zoie