On 27th June I rang Virgin Media to give 30 days cancellation. An offer was made by retentions (I presume), but this would have represented a 25% increase on what I was paying up to April, so I declined.
The gentleman I spoke to said he would cancel, but asked me if I wished to retain my phone line. I said yes but immediately regretted this and rang back and said I wished to cancel all services.
However if I look on my online account and click on my contract, it shows a "Service change receipt" which appears to indicate that my telephone line rental is still active. Despite numerous call to VM, this still remains the case. As a result I've submitted a Virgin Media online complaint form.
The reason I'm a little concerned is because after cancelling I came across this on another forum...
"Oh lordy, lord. You are in for a world of pain I fear. VM have a different team that handle migrations (keep phone number), they do not communicate with retentions. It was cancelled, then not, as migrations don't show as cancelled, then it was, but they couldn't offer as the number was with migrations, who said it wasn't cancelled... I took it to a formal complaint and weeks to sort out.."
I'm hoping this wont be the case with me, because I'm hoping VM retentions will come back and offer a reasonable deal, because I've been with them for many years and don't really want to leave, but finances are a major considerations nowadays.
