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Cancelling my old subscription with sky

CaZzY66
Joining in

Hi when I signed up to virgin media I was told virgin would cancel my subscription with sky. They told me they would sort it all out for me. I wouldn't have to do anything.

I am still getting bills from sky!!

I have reported this to virgin media, but nothing seems to have been done about it.

Many thanks 

CaZzY66

 

 

 

 

2 REPLIES 2

jb66
Very Insightful Person
Very Insightful Person

Virgin can only cancel your sky broadband and landline, you have to cancel the TV side

Martin_N
Forum Team
Forum Team

Hi CaZzY66,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue with your Sky account. 

 

I have been able to locate your account and so wish to help investigate this. 

 

What I will do is private message you so we can investigate this further. 

 

^Martin