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Cancelling contract

Richard255
Joining in

What is going on with cancelling a VM contract?  I spent 2 hours on Friday trying to cancel my contract for Broadband, TV and Home phone.  Thought I had finally cracked it after being passed around several different people, but low and behold I get an email today telling me that I still had certain services (Tv and broadband) and that I had a new monthly amount to pay.

How the hell do I cancel the whole package when the customer services people seem to take no notice of what I ask them to do and just pass me onto someone else?

2 REPLIES 2

Mr_K
Well-informed

Common story, cancelling on phone is impossible. 

You need to write to them ( recorded delivery advised). Virgin Media, Sunderland, SR43 4AA

They are hoping you can't be bothered, or give up. 

 

Steven_L
Forum Team
Forum Team

Hey Richard255,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with trying to cancel your contract with us. How have you tried to get in touch with us so far?

Kind Regards,

Steven_L