Cancelling Virgin Media contract from overseas

[sarahang99]

Hi, I am going to move and would like to cancel my Virgin Media broadband contract. However I am currently out of the country and cannot the numbers provided by Virgin because it would be very expensive/my current phone plan doesn't allow for overseas calls. I've tried live chatting but it has taken very long to connect to an agent. Could I request a call-back or could someone please advise me as to how I can get in touch with an agent? Thanks!

If it helps, I am in a similar situation as this poster - https://community.virginmedia.com/t5/Forum-Archive/How-to-cancel-Virgin-Media-contract-from-overseas...

[Hayley_S]

Hello @sarahang99.

Welcome to the community page, thank you for posting on here.

I am sorry to see that we will be losing you as a customer.

I would love to help you with this, we will need to bring you into a private chat so I can process this for you.

Please look out for a purple envelope at the top right of your page.

Look forward to speaking with you.

[Hayley_S · Accepted solution]

Hello @sarahang99.

Thank you for talking to me in private.

I am glad we got to a resolve together 🙂

I do hope that everything goes smoothly with your move! Keep an eye out for the returns package as discussed.

If you need me again please let me know. 

Many thanks,