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Clairei
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Cancelling TV

Trying to get through on the phone, keep getting cut off after 10 mins, then have to through the hassle of entering account number Tec again.  All I want to do is cancel my TV service!  Very poor service!

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Re: Cancelling TV

Hi Clairei, 

 

Thanks for your post and welcome to the Community Smiley Happy 

 

I'm sorry to hear you are having an issue cancelling Virgin TV. 

 

If you have more than one service with us then make sure you are selecting the options for wanting to change something. If you only have TV with us then it's Customer Relations who you'll need to speak too. 

 

Since posting have you been able to get this resolved? If not give the team a call on 150 / 0345 454 1111.

 

Let us know how things go. 

 

Thanks,

Kath_F
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Tech fan? Have you read our Digital life blog yet? Check it out



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Clairei
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Re: Cancelling TV

Thank you for your reply.  I eventually got through and have not cancelled my TV now, I was offered a great deal and decided to stay!!  So all good :-)

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Re: Cancelling TV

Yay Smiley Happy

I' super glad to hear you got this sorted and are staying with us @Calirei

Let us know if you need anything else and, as you're staying with us for TV, check out our new Virgin TV Go app out today on the App store and on Google Play store.

It's awesome!

Go enjoy Smiley Very Happy


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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