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Oriax
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Cancelling Account in Writing

Afternoon all,

Was wondering if anyone could advise the correct snail mail address to officially give our 30 days notice of cancellation please ? I guess most of us are aware of the recommended contact (Phone, web chat) issues being played out very publicly on twitter. We can find a complaints address listed online but not a cancellations address, and the 'thinking of leaving' option only points you back to Phone or Web Chat.

However we are in no rush to leave, out of contract anyway, but would like to do this with the minimum of fuss as my wife, who is the main account holder, has health issues which limit us to writing in. We are aware we could change the main account holder, for a price, however seems pointless to do this just to leave.

Many thanks.

 

 

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Superuser
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Re: Cancelling Account in Writing

can do this via:
Virgin Media,
PO Box 333,
Matrix Court,
Swansea,
SA7 9ZJ
----------------------------------------------------------
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Oriax
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Re: Cancelling Account in Writing

Perfect .. many thanks Paul.

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Oriax
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Re: Cancelling Account in Writing

Now then, I've just seen this pop up from Virgin Media on Twitter .. could one of the mods please confirm if this is correct ?

Unfortunately we don't usually accept cancellation in writing RF (Edited for relevance)

 
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Forum Team (Retired) Kath_F
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Re: Cancelling Account in Writing

Hi Oriax, 

Thanks for your post and apologies for the confusing information. 

As per your contract, you can end the services by writing to this address: 

Virgin Media Sales Operation Support,

Unit 5 Nimbus Park,

Porz Avenue,

Houghton Regis,

Dunstable,

LU5 5FR

You can also speak to the team by calling: 0345 234 0751 

Let us know how the call goes. 

Thanks,

Kath_F
Forum Team



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