Cancelled contract

[Duggyj]

I have cancelled my contract. I have confirmation emails and a full transcript of my conversation on WhatsApp with virgin cancelling my broadband. I have now got a bill and Virgin say they have no record of my cancellation, only saying that I upgraded. I did not upgrade. What next? Ombudsman?

[Natalie_L]

HI Duggyj, 

Welcome to the Community and thank you for posting. 

We are very sorry to hear your cancellation request has not been processed following your previous conversation with the team. 

We would be happy to look in to this further from our side but we will just need to take a few details via private message. I will pop this over to you now. 

Speak soon,