Cancelled Virgin, but received an email to say they have re contracted me without contacting me!!

[nickh83]

I cancelled my Virgin services on 13th January due to the price hike (which was costing me an extra £8.50 per month). I received an email to confirm this disconnection.

I have today received an email to say thank you for making those changes to your account, and attaching my new contract! I have not negotiated a new contract with anybody from Virgin, they have just done this without contacting me and without my authorisation!! I’m absolutely flabbergasted at the way this company operates from a service point of view. This has to be criminal surely?

Please help

[Kath_F]

Hi nickh83, 

Thanks for your post and apologies to hear you're having an issue with receiving a new contract after cancelling your services. 

We can certainly take a look at this for you however we will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi nickh83, 

I just wanted to pop an update on the thread to confirm things are all sorted for you now. 

I'm glad we were able to help assist and also get your complaint raised and resolved. 

If you have any further issues, pop back and let us know. 

Take care,