Cancellation

[kurenai1129]

I'm moving home and the new address is not covered by Virgin. Do anyone know how early I need to inform Virgin to terminate the service before I left the old home?

[goslow · Accepted solution]

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@kurenai1129 wrote:

I'm moving home and the new address is not covered by Virgin. Do anyone know how early I need to inform Virgin to terminate the service before I left the old home?

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You need to give VM 30 days notice to cancel.

https://www.virginmedia.com/help/leaving

If you are moving to an area within the UK which is not covered by VM, you should be able to reclaim any early disconnection fees if those are applicable to you.

https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/early-disconnection-fees

[Ashleigh_C]

Hi there @kurenai1129 

Thank you so much for your post and welcome back to the forums, it's great to have you here. 

A big thank you to goslow for their help here and they are completely correct we would just need 30 days notice for a cancellation. You can speak to our teams on 150/0345 454 1111 in regards to this. 

Thank you very much again