@Geoff1961 wrote:
I've been with virgin for over 30 yrs, I'm trying to cancel as I've moved house and it's not needed at my new address. I've opened up a chat to cancel on 7th December but it stopped and I've heard nothing since. Please can someone advise me
You have to give VM 30 days' notice to cancel. Topics on here seem to suggest that one of the less-time-consuming methods (in avoiding being kept 'hanging on' some form of chat or phone contact) is to simply write to VM via snail mail at:
Virgin Media, Sunderland, SR43 4AA
using a signed-for delivery service for proof of when you posted the letter and when VM received it. You would also need to factor in any delays due to RM strikes etc. at the moment. Include all necessary details/account info for VM to identify your account and process your request.
Alternatively, the other method to try is to phone it at 08:00 when the lines first open and go via the 'thinking of leaving us' route to try for the best chance of getting through with least delay. Ideally record the call if you can.
