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Cancellation

ftatman
On our wavelength

Hoping a member of the VM forum team can help me. I cancelled my services last month but, aside from a single email back in June saying ‘sorry you’re leaving’, there’s been no communication and no way for me to double check my disconnection date or what is actually happening. I think it is meant to be disconnecting either yesterday or some time in the next week. I did receive an email saying my price is going up, which I believe I can disregard as that would have related to my 18 month term ending - but it’s still a bit disconcerting 

Is someone able to check my disconnection date and confirm that everything is going as planned?

1 REPLY 1

Travis_M
Forum Team
Forum Team

Hi @ftatman

 

Thanks for posting on our community forum and sorry to hear you're leaving Virgin Media.

 

I am going to drop you a private message now to collect some more information and investigate further, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team

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