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Cancellation

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Jmh12
Joining in

on ‎08-02-2022 13:18

I have cancelled my package by telephone over a week ago,  should I have received a confirmation.email or letter?

 

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newapollo
Very Insightful Person
Very Insightful Person

on ‎08-02-2022 13:53

Hi @Jmh12 

VM don't send out an email or letter of confirmation when a cancellation is placed.

Once the disconnection takes palce yuo will receive a final bill and if any refunds are due you will be sent a cheque 35-45 days after the account is closed.

A member of the Forum team may be able to pick this up for you in a day or two, and after passing verification check your account and advise of the disconnection date.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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newapollo
Very Insightful Person
Very Insightful Person

on ‎08-02-2022 13:53

Hi @Jmh12 

VM don't send out an email or letter of confirmation when a cancellation is placed.

Once the disconnection takes palce yuo will receive a final bill and if any refunds are due you will be sent a cheque 35-45 days after the account is closed.

A member of the Forum team may be able to pick this up for you in a day or two, and after passing verification check your account and advise of the disconnection date.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Gareth_L
Forum Team
Forum Team

on ‎08-02-2022 16:35

HI Jmh12

Sorry you are actually leaving us 

I can look into this for you 
If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

 

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Jmh12
Joining in
In response to Gareth_L

on ‎09-02-2022 15:16

Gareth was extremely helpful. 

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