Cancellation of broadband contract

[Gabriel22]

Good day 

Virgin Media received my cancellation letter on 3rd August. I'm yet to receive acknowledgement from them. I'm being kept in suspense and I am scared 

[Nathan_B]

Hi there @Gabriel22, welcome to our forum and thanks for your post.

I'm sorry to see that you have not had any confirmation of your account being cancelled. I'm sorry for any worry this has caused you.

I'll be more than happy to have a look at what is going on for you so I'll send you a PM to confirm your details to do this.

Regards

Nathan

[Gabriel22]

Good morning. Please I don't understand the message saying wrong thread 

[Gabriel22]

My name is Abayomi [REMOVED] of [REMOVED]. My account number is [REMOVED].I joined this forum as Gabriel22. Virgin Media received my application to cancel the broadband contract on 3rd August 2022 but up till now there has been no response of acknowledgement. Nathan_B has been helping with my request, but suddenly I have not been receiving any more communication. I shall be very grateful if someone can help me out 

[MOD EDIT: Personal and private information has been removed from this post.]

[Nathan_B]

Thanks for chatting with me via PM @Gabriel22, I'm glad I was able to assist you with your query.

If you need anything further we are always happy to help.

Regards

Nathan