Just a quick question for anyone else that has cancelled their account, I sent a letter (registered mail) 2 weeks ago but as of yet I’ve had no response or acknowledgement of my letter. How long does it normally take to receive a response? Really not keen on phoning as from passed experience the staff in the phones are more than useless.
As far a I am aware the notice date is from date of receipt, i.e. when it was signed for. Whilst an acknowledgement would be courteous and considerate having the signed for evidence makes it less of an issue.